Pokiez Casino Terms & Conditions

These Terms & Conditions explain the rules that apply to your use of the Pokiez Casino website, account services, games, promotions and related features. Please read them carefully before registering or playing. By accessing the website or using an account, you confirm that you understand and accept these terms, together with any specific rules displayed for an individual game or promotion.

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1. General terms and acceptance

These Terms & Conditions form an agreement between you and the operator of Pokiez Casino. In these terms, “Pokiez Casino”, “we”, “us” and “our” refer to the website and its operator, while “you” and “your” refer to the person accessing the website or using its services. The terms apply to the website, mobile versions, software, games, promotions, account features and any other services made available by Pokiez Casino.

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1. General terms and acceptance 2. Accounts, identity and security 3. Deposits, play and withdrawals 4. Promotions, responsible gambling and prohibited conduct 5. Privacy, liability and other legal provisions

By creating an account, making a deposit, placing a wager, entering a promotion or otherwise using the website, you agree to be bound by these terms. If you do not agree with any part of them, you must not register, deposit funds or use the services. Additional rules may apply to particular games, tournaments, promotions or payment methods. Those rules will be made available where relevant and form part of these terms.

You are responsible for reading the current version of these terms before using the website. We may update or revise them from time to time to reflect changes to the services, legal requirements, security practices or operational arrangements. Changes will take effect when published on the website, unless a different effective date is stated. If you continue to use the website after an update, that use will generally indicate acceptance of the revised terms.

Lawful use

You may use Pokiez Casino only where online gambling and access to the relevant services are lawful for you. It is your responsibility to understand the laws that apply in your location and to comply with them. We may restrict access to particular services or decline an account where required by law, regulation, risk controls or our internal policies. You must not use tools or methods designed to disguise your location or bypass a legal, technical or security restriction.

The website is intended for adults who are legally permitted to gamble. You must not allow another person to use your account, and you must not access or use the services on behalf of a minor or another individual.

2. Accounts, identity and security

Eligibility and registration

To open an account, you must provide information that is complete, accurate and current. This may include your name, date of birth, residential details, payment information and other information needed to verify your identity or assess whether you may use the services. You must update your details if they change. Providing false, misleading, incomplete or out-of-date information may result in restricted access, suspension, account closure or the withholding of transactions where permitted by law.

We may carry out age, identity, address, payment, source-of-funds and other checks. These checks may be requested when you register, before a withdrawal, during account activity or whenever we consider them necessary. You must provide requested documents within a reasonable period and ensure that they are genuine, readable and belong to you. Failure to complete verification may prevent you from depositing, playing or withdrawing.

One account and personal use

Unless we expressly permit otherwise, you may hold only one account. Accounts are personal and must be used only by the registered account holder. You must not sell, transfer, lend, share or otherwise make your account available to another person. You must not create accounts for other people, operate accounts using another person's identity or allow another person to fund or control your play.

Account security

You are responsible for keeping your username, password, verification details and devices secure. Do not disclose your login information to anyone. You should use a strong, unique password and sign out when using a shared device. Tell us promptly through the available support channel if you believe that your account has been accessed without permission, your credentials have been compromised or a transaction is not yours. You may be responsible for activity on your account where you have failed to take reasonable security precautions.

Suspension and closure

We may suspend, limit or close an account where we identify security concerns, suspected fraud, unlawful activity, a breach of these terms, a failed verification check, responsible gambling concerns, duplicate accounts or activity that may harm the integrity of the services. We may also take action where required by a competent authority or applicable law. When an account is closed, any remaining balance will be handled in accordance with applicable law and the circumstances of the closure. Amounts connected with unlawful conduct, fraud or prohibited activity may be withheld where legally permitted.

3. Deposits, play and withdrawals

Depositing funds

You may deposit funds only through payment methods made available on the website and only where you are authorised to use that payment method. The name and payment details associated with a deposit should correspond with your verified account information. We may reject, reverse or review a transaction where the payment method cannot be verified, appears to belong to another person, is connected with suspicious activity or is otherwise inconsistent with these terms.

You must not deposit money obtained unlawfully or use the website for money laundering, fraud, disguising the origin of funds or any other prohibited purpose. You should deposit only money that you can afford to lose. A deposit is not a guarantee of winnings, and gambling outcomes are uncertain. You remain responsible for checking the amount and method before confirming a transaction.

Games and wagers

Each game may have its own instructions, rules, minimum or maximum stake settings and outcome conditions. You should review those rules before playing. A wager is generally treated as accepted when it is recorded by the relevant system. If a wager is not recorded, is rejected or is affected by a clear technical error, it may be cancelled or adjusted in accordance with the applicable game rules and law.

Game results are determined by the systems and processes used for the relevant service. Where a game is interrupted, displayed incorrectly or affected by a material technical problem, we may investigate the event and take reasonable corrective action. This may include voiding affected play, restoring a prior balance or applying the result produced by the applicable game system, subject to any mandatory rights you have under law.

Withdrawals and balances

Withdrawal requests may be subject to account verification, payment checks, anti-fraud controls and any conditions displayed for the relevant service. We may ask you to confirm your identity or provide additional information before processing a withdrawal. Funds may be returned through an approved method linked to your account, where available and lawful. You should ensure that your account details are correct before submitting a request.

You must not attempt to exploit a payment error, system error, pricing error or incorrect account credit. If you receive funds or credits that you are not entitled to, you must notify us and must not use or withdraw them. We may correct the balance and recover amounts paid or credited in error, subject to applicable law.

Taxes and personal records

You are responsible for keeping your own records and understanding any tax, reporting or other obligations that may apply to you. We do not provide personal financial, tax or legal advice. If you are uncertain about your obligations, you should obtain independent advice from a suitably qualified Australian professional.

4. Promotions, responsible gambling and prohibited conduct

Promotions and bonuses

Promotions, bonuses, rewards and promotional competitions may be subject to separate terms. Those terms may explain eligibility, entry requirements, expiry conditions, wagering or play requirements, contribution rules, maximum values, withdrawal restrictions and circumstances in which a reward may be removed. You should read the full promotional terms before accepting or using an offer.

Unless the relevant promotion says otherwise, promotional offers are intended for one person, one account and one household. We may refuse, withdraw or amend an offer where there is suspected abuse, collusion, multiple-account activity, automated play, misleading information or any other breach of the promotional terms. We may also correct an obvious error in a promotion and will take reasonable steps to explain any resulting adjustment.

Responsible gambling

Gambling should be treated as entertainment, not as a way to make money or solve financial problems. Set a budget before you play and do not gamble with money needed for rent, bills, food or other essentials. Never chase losses, borrow money to gamble, gamble while distressed or allow gambling to interfere with work, relationships or daily responsibilities.

Tools or controls may be available to help you manage your activity, such as deposit limits, spending limits, time reminders, activity information, temporary breaks or self-exclusion. The available options and how they operate will be explained through the website or support channel. A request for self-exclusion or another restriction may affect access to your account and should be taken seriously. You must not try to avoid a restriction by creating another account or using another person's account.

If gambling is causing concern for you or someone close to you, stop playing and seek independent support from an appropriate Australian gambling-help or health service. Friends and family can also seek support where another person's gambling is affecting them.

Prohibited activity

Using the website for unlawful purposes, fraud, money laundering or financing prohibited activity.
Using bots, scripts, automated software, scraping tools or other systems that interfere with the normal operation of the website.
Exploiting a technical fault, vulnerability, pricing mistake or other error.
Colluding with another person, manipulating a game or attempting to gain an unfair advantage.
Providing false identity, payment or location information, or attempting to bypass verification or security controls.
Uploading harmful code or taking action that disrupts the website, games, payment systems or other users.
Copying, modifying, distributing or commercially exploiting website content without permission.

5. Privacy, liability and other legal provisions

Privacy and communications

Personal information is handled in accordance with the Pokiez Casino Privacy Policy, which explains the types of information collected, why it is used, how it may be shared and the choices available to you. By using the website, you acknowledge that information may be processed for account administration, identity verification, payment processing, security, fraud prevention, customer support, legal compliance and responsible gambling purposes.

We may send service messages about your account, transactions, security, verification, changes to the website or these terms. Marketing communications will be handled in accordance with applicable requirements and any preferences or choices available to you. You should keep your contact and account information current so that important notices can reach you.

Website availability and liability

We aim to keep the website and services available, secure and accurate, but access may sometimes be interrupted by maintenance, technical faults, telecommunications problems, events outside reasonable control or other operational issues. We do not guarantee that the website will always be available, error-free, compatible with every device or free from harmful content. You are responsible for using suitable equipment, software and internet security practices.

To the extent permitted by law, we are not responsible for losses caused by your breach of these terms, unauthorised use of your account resulting from your failure to protect your credentials, interruptions outside our reasonable control, or reliance on information that is incomplete, delayed or displayed incorrectly. Nothing in these terms excludes, restricts or modifies a right, guarantee, condition or remedy that cannot lawfully be excluded, restricted or modified under Australian law.

Complaints and questions

If you have a question, believe a transaction or game result is incorrect, or wish to raise a complaint, use the support or contact channel shown on the website. Provide enough information for the matter to be reviewed, including relevant dates, transaction details and a description of the issue. We may need to verify your identity before discussing account information. Complaints will be considered in accordance with applicable procedures and legal requirements.

Governing law and interpretation

These terms are intended to operate subject to the laws that apply to the relevant service and to you. Mandatory consumer protections and other rights under applicable Australian law are not removed by these terms. If a court or competent authority finds that a provision is invalid or unenforceable, that provision will be read down or removed to the minimum extent necessary, and the remaining provisions will continue to operate.

A failure or delay in enforcing a provision does not mean that the provision has been waived. These terms, together with any applicable game rules, promotional terms, privacy information and other policies displayed on the website, represent the rules governing your use of the services. The current version published on the website should be read before each use.