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Privacy Policy
Pokiez Casino respects the privacy of players and aims to handle personal information in a careful, transparent and secure way. This Privacy Policy explains the types of information an online casino site may collect, why that information is used, how it may be shared and the choices available to players. It also explains how players can request access, correction or deletion of their information, or withdraw consent to marketing communications.
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1. About this Privacy Policy
This Privacy Policy applies to personal information handled through the Pokiez Casino website, account services and related player interactions. Personal information means information that identifies a player, or that could reasonably be linked with a player or their account. The information handled will depend on how the website is used, which services are accessed and whether an account is created or maintained.
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The policy is intended to give players a clear overview of common privacy practices for an online gambling website. It should be read together with any applicable website terms, responsible gaming information and notices shown when information is collected. Where a separate notice explains a particular form, verification process, payment service or marketing activity, that notice may provide additional information about the relevant processing.
Players should provide information that is accurate, current and complete when using the website. If account information changes, keeping it up to date can help with account security, identity checks, customer support and the proper handling of payments or withdrawals. Information may also be collected automatically when a player visits the website, uses an account or interacts with website features.
This policy may be reviewed and updated from time to time to reflect changes to the website, the way services operate or applicable privacy requirements. The latest version published on the website will apply to information handled under this policy. Players should review this page occasionally, particularly before providing new information or using a new feature.
2. Information we may collect and why we use it
An online casino site typically handles several categories of information. The amount and type of information collected may vary according to the account activity, the services used and the checks required. Pokiez Casino may handle the following information for the purposes described below.
Account and contact details
- Name, date of birth, residential details, country of residence and other information used to create or maintain an account.
- Login details, account preferences, security information and records of requests or communications with support.
- Contact details used to communicate about the account, transactions, service updates, security matters or other relevant information.
These details may be used to open and administer an account, provide access to website features, respond to questions, confirm account ownership and communicate important information. They may also help identify unusual activity, protect accounts from unauthorised access and support responsible operation of the service.
Identity and verification information
To verify identity, age, eligibility or account ownership, the site may request information from official identity documents or other verification materials. This can include copies or images of documents, information extracted from those documents, proof of address, information about the source or use of funds, and records of verification checks. Verification information may be used for identity confirmation, anti-fraud controls, account security and compliance with legal or operational requirements.
Payment and transaction information
The site may handle records about deposits, withdrawals, bets, account balances, refunds, payment methods and related transaction activity. Payment information may be processed through payment providers or other service partners, and the site may not receive or store every detail of a payment card or alternative payment method. Transaction records help operate the account, process requested activity, investigate disputes, detect suspicious behaviour, prevent fraud and meet record-keeping obligations.
Device, usage and cookie data
When a player uses the website, technical information may be collected, such as an IP address, browser type, operating system, device identifiers, approximate location, pages viewed, session information, referral information and activity logs. The site may also use cookies and similar technologies. This data can help keep the website working, remember preferences, maintain sessions, understand general usage, improve performance, support security and identify unusual or potentially fraudulent activity.
Information may be used for more than one purpose where those purposes are connected. For example, account and transaction data may be needed both to provide a requested service and to protect the account. Personal information may also be used to meet legal obligations, respond to lawful requests, resolve complaints, enforce applicable terms and maintain records needed to demonstrate that appropriate processes have been followed.
3. Sharing, security and retention
Personal information may be accessed by people and organisations that need it to provide, operate, secure or support the website. Depending on the circumstances, this may include technology, hosting, customer support, identity verification, payment, security, fraud prevention, analytics or professional service providers. These parties should only receive information relevant to their role and may be required to handle it securely and only for permitted purposes.
Information may also be shared where this is necessary to protect players, the website or another person, to investigate suspected fraud or unlawful activity, to respond to legal or official requests, or to enforce applicable terms. If a business activity or service is reorganised, information may be transferred as part of that process, subject to appropriate privacy protections. The site does not intend to sell personal information as a general commercial product.
Reasonable administrative, technical and organisational safeguards may be used to protect personal information against unauthorised access, loss, misuse, alteration or disclosure. Examples may include access controls, account security measures, monitoring, secure transmission and procedures for handling incidents. No website, online account or electronic transmission can be guaranteed to be completely secure, so players should use a strong password, keep login information confidential and contact support if they believe an account may have been compromised.
Personal information may be stored or accessed in Australia or another location where service providers operate. Where information is handled across borders, reasonable steps should be taken to support appropriate protection and controlled access. The exact location may depend on the systems and providers used for a particular service.
Information is generally kept only for as long as it is needed for the purpose for which it was collected, for account administration, security, dispute handling, business records or other legitimate purposes. Some records must be kept for a period required by law even after an account is closed. This may include identity, transaction, payment, account security or communications records. After the relevant need or required period ends, information may be securely deleted, anonymised or otherwise disposed of in accordance with applicable processes.
4. Cookies and similar technologies
Cookies are small files or similar technologies placed on a device when a website is visited. Some cookies are necessary for core functions, such as keeping a player signed in, maintaining a secure session, remembering selected settings and supporting navigation. Other cookies may help the site understand how pages are used, measure performance, improve content or remember preferences.
Depending on the website features in use, cookies may be provided by the site or by service providers supporting functionality, security, analytics or communications. Cookies may be temporary and expire when a browser session ends, or they may remain on a device for longer so that preferences can be recognised on a later visit.
Players can manage or delete cookies through their browser settings. A browser may also allow a player to block certain cookies or show a notice before cookies are stored. Disabling necessary cookies may affect login, account functions, security controls or other parts of the website. Cookie settings usually apply to the particular browser or device being used, so they may need to be changed again on another device.
5. Your privacy rights and how to contact us
Depending on the circumstances and applicable privacy requirements, players may have rights relating to their personal information. These rights can include asking for access to information held about them, requesting correction of inaccurate or incomplete information, asking for deletion of information, and withdrawing consent to marketing communications. A request may be limited where information must be retained, where deletion would affect legal or security records, or where another lawful reason requires the information to be kept.
Making a privacy request
Players can exercise their data rights by contacting support@pokiezcasino.wtf. The request should explain what information or action is being requested and include enough detail to help locate the relevant account or records. For account security, the site may need to verify the requester’s identity before providing information, changing account details or completing a deletion request. Players should not send unnecessary sensitive information in an email and should follow any secure verification instructions provided in response.
- Access: ask for a copy of personal information held about you, subject to applicable limits and verification requirements.
- Correction: ask for inaccurate, outdated or incomplete personal information to be corrected or updated.
- Deletion: ask for personal information to be deleted where there is no continuing need or legal requirement to retain it.
- Marketing consent: withdraw consent to promotional emails or other consent-based marketing at any time. Marketing messages may also include an unsubscribe option where appropriate.
Withdrawing marketing consent will not necessarily stop service, security, account or transaction messages that are needed to operate an account or communicate important information. It may also take a reasonable amount of time for a preference to be applied across all relevant systems. A deletion request may not close an account automatically, and closing an account does not remove records that must be kept for a period required by law.
If a player has a question, concern or complaint about the handling of personal information, they should contact support@pokiezcasino.wtf first so the matter can be reviewed. The site will consider privacy requests and concerns in a reasonable manner, taking account of the information available, account security, applicable requirements and any legal obligations to retain or disclose records.
