Responsible Gaming

Gambling should be an enjoyable form of entertainment, not a way to make money or manage financial difficulties. Pokiez Casino encourages players in Australia to make informed choices, understand the risks and keep gambling within safe personal limits.

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Our approach to responsible gaming

Responsible gaming means making deliberate decisions about when, how often and how much you gamble. It also means understanding that casino games are based on chance and that outcomes cannot be predicted or controlled. A win is never guaranteed, and previous results do not make a future result more likely.

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Our approach to responsible gaming Set boundaries before you play Recognising signs of harm Account controls and taking a break Getting help and protecting your wellbeing

Pokiez Casino provides responsible gaming information to help players remain aware of their gambling activity. The information on this page is general and is not a substitute for professional financial, medical or counselling advice. If gambling is affecting your wellbeing, relationships or finances, consider speaking with a qualified support professional as soon as possible.

Gambling should only take place when you are legally permitted to do so and feel able to make clear, considered decisions. Do not gamble while under the influence of alcohol or other substances, when you are upset or trying to escape problems, or when you need money for essential expenses.

Important principles

Treat gambling as paid entertainment rather than a source of income.
Only gamble with money you can afford to lose.
Set a time and spending plan before you begin.
Accept that losses are part of gambling and do not chase them.
Never borrow money or use essential funds for gambling.
Take regular breaks and stop when your planned session ends.
Keep gambling separate from important financial decisions.
Ask for help early if your gambling no longer feels manageable.

Set boundaries before you play

Planning ahead can make it easier to keep gambling within limits. Before starting a session, decide how much time and money you are prepared to spend. Your spending plan should be based on disposable income, after essential costs such as housing, food, transport, bills, debt repayments and savings have been considered.

A gambling budget should never be increased because of a losing result or the hope of a larger win. If you reach your planned limit, finish the session. Setting a limit while you are calm is generally easier than making the same decision during an exciting or frustrating game.

Practical ways to stay in control

Use a separate gambling budget that does not include rent, mortgage payments, utilities, groceries or other necessities.
Record deposits, wagers and losses so you have a realistic view of your activity.
Avoid playing to win back money that has already been lost.
Do not increase stakes to compensate for boredom, stress, anger or disappointment.
Use account, deposit or session controls where they are available.
Take a break if you feel rushed, distracted or emotionally affected by play.
Discuss your limits with someone you trust if that may help you follow them.

Different people have different levels of risk. A limit that seems reasonable for one person may not be suitable for another. Review your limits from time to time and reduce them if gambling is taking more time, attention or money than you intended.

Recognising signs of harm

Gambling-related harm can develop gradually. Some people notice changes in their behaviour before they recognise that gambling is becoming a problem. Paying attention to warning signs can help you take action early.

Possible warning signs

Gambling for longer or more often than planned.
Spending more money than you can comfortably afford.
Feeling restless, irritable or anxious when you try to stop.
Thinking about gambling during work, study, sleep or time with family and friends.
Chasing losses or believing that a win is due after a series of losses.
Hiding gambling activity, deposits, losses or account statements from others.
Borrowing money, selling belongings or using credit to continue gambling.
Missing bills, work, study, personal commitments or social activities because of gambling.
Feeling guilt, shame, low mood or stress after gambling.
Trying to cut back or stop but being unable to maintain the change.

One sign may be enough to prompt a review of your gambling. Several signs, or any impact on your finances, health or relationships, should be taken seriously. You do not need to wait for a crisis before asking for support.

If you are worried about another person, choose a calm time to raise your concerns without blame. Explain what you have noticed, listen to their response and encourage them to speak with a qualified support service. Avoid lending money to cover gambling losses, as this may allow harmful patterns to continue.

Account controls and taking a break

If you want to reduce or stop your gambling, consider using the responsible gaming controls available through your account or contacting the relevant support channel for assistance. Depending on the service and the player’s circumstances, available options may include spending limits, deposit restrictions, activity reminders, cooling-off periods, temporary account closure or longer-term self-exclusion.

The availability, operation and conditions of these options can vary. Read the information shown with each control carefully and choose an option that matches the level of support you need. A short break may be useful for some players, while a longer exclusion and independent support may be more appropriate where gambling has become difficult to manage.

Before requesting a break or exclusion

Decide whether you need a short break or a longer period away from gambling.
Review any active play, pending matters or account information that may need attention before the restriction starts.
Do not create another account or use another person’s account to avoid a restriction.
Tell a trusted person about your decision if practical, so they can provide encouragement and accountability.
Remove gambling reminders and consider blocking access to gambling websites or applications where suitable.
Seek professional support if you are concerned that an account control alone will not be enough.

Account controls are designed to support your decision, but they cannot replace personal support or professional advice. If you have excluded yourself or asked to stop gambling, respect that decision and do not attempt to work around it.

Getting help and protecting your wellbeing

Help is available if gambling is affecting you or someone close to you. In Australia, you can seek confidential assistance from a gambling support service in your state or territory, a qualified counsellor, a GP, a mental health professional or an official government gambling help service. These services can assist with gambling behaviour, financial stress, relationships and practical steps towards recovery.

Financial concerns may be addressed with a qualified financial counsellor. A financial counsellor can help you understand your situation, prioritise essential payments and consider appropriate options for dealing with debt. Do not rely on gambling to solve financial problems, because losses can increase financial pressure.

If gambling has contributed to severe distress or you feel at immediate risk of harming yourself or someone else, seek urgent help through local emergency services or a crisis support service. Your safety comes first.

Keeping play safer

Only use your own account and payment methods.
Keep your account credentials private and do not allow another person to gamble for you.
Do not gamble when you are under the legal age or otherwise not permitted to participate.
Be honest with yourself about the time and money you spend.
Take action at the first sign that gambling is affecting your daily life.
Contact an appropriate support service even if you are unsure whether your gambling is a problem.

Pokiez Casino encourages every player to make responsible choices and to seek support whenever it is needed. Gambling should remain within clear personal boundaries and should never come before your health, financial security, relationships or other important responsibilities.